Delivering bad news is never a question that
anyone wants to hear because of the consequences or the results. The definition
of bad news is: “one
that is troublesome, unwelcome, or dangerous <stay away from him, he's bad
news>” (Webster, 2013). To be tactfully and effectively means to be
considerate of the other person but there are still rules that are set in place
to follow. A person can also be
effectively by staying to the task at hand by staying fair, firm, and
consistence.
As a department manager of a mid-sized
company that provides technology support service that has 10 employees to
deliver expertise in excellent customer service. Each employee has a responsibility
and a goal to meet with the help of the team working together. Everyone knows his
and her position in the workplace, and we try to keep it a peace full work
place that is filled with love. There are always a few bad apples in the bunch
that we have to dispose of because of his or her conduct with the customers or
the coworkers. As the department manager there have to be regular meetings on
the code of conduct and if anyone of those codes are broken then there are
steps to follow.
·
The
first step is a zero tolerance policy where racist remarks, sexual harassment,
or gender discrimination of this organization will be terminated.
·
The
second step is a verbal warning.
·
Third
step is a write up showing the action that were taken against an employee who refuses
to follow orders.
·
The
fourth step after three write ups is two suspensions from work without pay for
failure to obey rules and orders.
·
The
last step is after all has failed is a final notice to my office discussing his
or her future of employment with this company that will lead to dismissal, or
termination.
As a department manager there is one
employee who has been very rude and disrespectful to the customers and her coworkers.
I was informed by my boss the CEO of the company to fire her because of her
actions. I am the type of person who tries to give people the benefit of the
doubt but when it comes down to my job that could be up for hire something has
to be done about this individual. After bringing this young lady in my office
along with her supervisor because there always has to be a witness and a mediator
for the people who will be let go. After reviewing her performance her status
of excellence has declined and her attitude towards her work and others had
declined too.
I had explained to that her that there
should be no kind of harassment in the work because one bad apple could destroy
bunch. I also came to a conclusion that if she could stop all the drama and be
a team player for six months that she would come off probation. If she does not
make it through her probation period, she will be terminated on the spot and
will not be able to receive unemployment. After this agreement was made then
she had to sign this form of disciplinary sheet explaining what took place and
the result of what could happen if she fails follow policy.
Reference
Abhishekshah, (2013), Bosses get rid of employees with too
many bad habits: Business: Retrieved from: www.appitive.com
|
Gabriel, B., (2013)Angry
boss argue employee woman and she tried to defend with boxing gloves isolated
on white background; Royalty Free Stock Photos: Retrieved from: www.123rf.com Webster, M. (2013), Bad News: Dictionary, Encyclopedia Britannica Company; Retrieved from: www.merriam-webster.com |
